Privacy Policy

Effective 1 July 2025

Catalyst Crew Pty Ltd (ABN 316810644942) trading as SplashCraft Pool Maintenance respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website at https://splashcraft.com.au, you agree to the terms of this Privacy Policy.

What Personal Information We Collect

We may collect the following types of personal information:

Your name
Email address
Phone number
Address or service location
Purchasing information, if you make a purchase or engage in any financial transactions with us, we may collect and store information about the transaction
Pool details (e.g., size, type)
Any other information you provide via contact forms, email, phone or chat

We also collect non-personal information such as:

IP address
Browser type
Device type
Pages visited on our website
Referring website
Time spent on site

This data may be collected using cookies or third-party analytics tools such as Google Analytics.

How We Collect Personal Information

We collect personal information through:

Contact forms on our website
Phone or email communications
Online service bookings
Purchases made on online or through other communication means
Social media interactions
In-person consultations
Responses to promotions, competitions, questionnaires and surveys
Company events
Information collected via public domain sources

Why We Collect Personal Information

We collect your personal information to:

Respond to your enquiries and service requests
Provide pool cleaning, maintenance, and related services
Send service reminders or updates
Process payments or invoices
Improve our website and services
Comply with legal obligations

Disclosure of Personal Information

We may share your personal information with:

Service providers or contractors assisting us in delivering our services (e.g., payment processors, IT providers)
Our website hosting and analytics providers
Government authorities if required by law

We will never sell your personal information to third parties.

Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Information is stored securely, including via secure third-party service providers.

Cookies and Third-Party Services

Our website may use cookies to enhance your experience and collect non-personal visitor data. Third-party services, such as Google Analytics or social media plugins, may also collect information in accordance with their own privacy policies.

You may choose to disable cookies via your browser settings.

Access and Correction

You have the right to access and request correction of any personal information we hold about you. To do so, please contact us using the details below. Generally you will receive a response within 30 days.

Making a Privacy Complaint

If you have a concern or complaint about how we handle your personal information, please contact us first. We will aim to respond within 30 days. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au
Phone: 1300 363 992

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the effective date.

Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

SplashCraft Pool Maintenance
Phone: 0408 651 773
Email: info@splashcraft.com.au
Website: https://splashcraft.com.au